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NEW PRODUCTS

TERMS AND CONDITIONS (INSTOCK)

  • Order will be mailed out within 1-3 working days after payment has been made.
  • We will not accept request for a refund after order has been confirmed.
  • Colors may vary slightly due to differences in screen settings
  • Please allow (+/-) 1-3cm difference in measurements
  • If your order consists of both instocks and pre-order items, it will only be mailed/delivered once ALL items are ready.
  • By placing an order, you have agreed to our terms and conditions

TERMS AND CONDITIONS (PREORDER)

  • Order period:
  • Pre-order #07 - 5/4 to 12/4
  • Pre-order #08 - 13/4 to 20/4
  • Pre-order #09 - 21/4 to 28/4
  • Pre-order #10 - 29/4 to 6/5
  • Production takes about (+/-) 3-5 weeks to be completed from closing date of order.
  • Only order if you can wait. We advise against ordering if you are in a rush to need the item.
  • We will not accept requests for refunds after order has been confirmed.
  • There may be delays due to unforeseen circumstances (out of stock fabric, defected fabric, shipment delays, etc.)
  • Colors may vary slightly due to differences in screen settings
  • Please allow (+/-) 1-3cm difference in measurements
  • If your order consists of a mixture of instocks and backorder/preorder items, the order will only be dispatched once ALL items are ready.
  • Additional charges apply for customized orders. Please email your customized measurements to customerservice@faroshah.com or WhatsApp us at +65 98072287

EXCHANGE POLICY

  • We will NOT accept requests for refund due to reasons such as preference, unsuitability of apparels, wrong size chosen. 
  • We only issue refunds/replace items if you were given the wrong size or items are defective or damaged. Postage will be borne by Faroshah for exchanges due to the stated reason.
  • Exchange to a different size is allowed on the condition that size/stock is available. Otherwise, you may exchange for another item. There will be NO REFUNDS. Postage to be borne by customer for any exchanges due to the stated reason.
  • To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
  • Our policy lasts 21 days. If 21 days have gone by since dispatched of items, unfortunately we cannot offer you a refund or exchange.
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