REFUNDS, RETURNS & EXCHANGES
REFUND POLICY:
Our policy lasts 21 days. If 21 days have gone by since your order was dispatched, we will not offer you a refund or exchange.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
Additional non-returnable items:
Gift cards, promotional and discount codes
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without receiving a confirmation from FAROSHAH's representative.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Variations
There may be slight variations in the size and color of products. As the products are manually measured and due to difference in monitor/screen settings. Faroshah makes every effort to ensure that such variations are as minimal as possible and please note that these slight variations are not permissible as a consideration for a return or exchange without consent from a Faroshah representative.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@faroshah.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at customerservice@faroshah.com or contact us directly via SMS/Whatsapp at this number: +65 98072287.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Jurong West St 81 Singapore (640826)
You will receive a refund for the shipping cost if the item you returned has defects that is not caused by you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.